TMP

01 How To Guide 7

• 01 Checking recent helpdesk activity
• 02 Replying to a ticket
• 03 Forwarding tickets to a third party
• 04 Filtering tickets using views
• 05 Monitoring important tickets

View all 7

02 Tickets 5

• 01 Managing Ticket Properties
• 02 Driving additional context with Requestor info
• 03 Understanding Ticket Statuses
• 04 Using To Do Lists
• 05 Viewing Ticket Activity History

03 Enhanced Tickets View Page 2

• 01 Introducing the New Ticket View in Freshdesk
• 02 Replying from the new ticket view

Gift Certificate 1

• Gift Certificate

KEL CSR Standard Operating Procedures 5

• Printable Version of SOP
• 1 - Overview, Roles, and Types of Inquiries
• 2 - Inquiry Process Step 1: Is the request for us? Or for Kellanova / WKKC?
• 3 - Inquiry Process Step 2: How to answer questions related to KEL Store
• 4 - Finding Orders in Shopify