KEL CSR Standard Operating Procedures
SOP: Inbound Inquiries Purpose To standardize the handling of customer inquiries, ensuring timely and accurate responses while maintaining proper document...
Wed, 2 Jul, 2025 at 4:06 PM
Purpose To standardize the handling of customer inquiries, ensuring timely and accurate responses while maintaining proper documentation in FreshDesk. Not...
Wed, 2 Jul, 2025 at 4:07 PM
Inquiry Handling Process If the inquiry (form submission, email, phone call) is clearly spam, ignore and close, but make sure it is recorded in FreshDesk...
Wed, 2 Jul, 2025 at 4:10 PM
Question Answering Process Overview Response Time: All inquiries must be acknowledged or answered within 24 business hours. Ticket Closure: Do not cl...
Wed, 2 Jul, 2025 at 4:11 PM
Finding Orders in Shopify When a customer asks about their order on the Kellogg’s Store, check on the order in Shopify for more context. Every CSR should h...
Wed, 2 Jul, 2025 at 4:11 PM