01 How To Guide
The moment your agents login to your support portal, the first thing they see is a complete activity of everything happening on your help desk, right from...
Mon, 14 Apr, 2014 at 7:30 PM
When a ticket lands on your portal and you have the answer ready, the most basic thing you want to do is shoot out the reply. The next thing you need is to ...
Tue, 24 Dec, 2013 at 2:41 PM
Sometimes you might need to involve a third party vendor or someone from outside your team on a ticket. Freshdesk lets you forward tickets to any email addr...
Tue, 16 Apr, 2013 at 8:55 AM
The Tickets tab lets you filter out and view a list of tickets that you want to get working on. You can filter out tickets by source, type, status, agents a...
Wed, 31 Dec, 2014 at 10:20 PM
There are sometimes when you might want to follow the progress of a ticket, even if it is assigned to another agent in your team. As the help desk manager, ...
Tue, 16 Apr, 2013 at 8:57 AM
For businesses that charge clients for supporting them, keeping track of time-spent and generating timesheet reports to invoice them is a critical capabili...
Tue, 16 Apr, 2013 at 9:00 AM
One of the main reasons you would want to keep track of the time spent in each ticket is to generatetime sheets and invoice your clients. With Freshdesk, yo...
Tue, 16 Apr, 2013 at 9:00 AM