The Tickets tab lets you filter out and view a list of tickets that you want to get working on. You can filter out tickets by source, type, status, agents assigned to, tags and even the custom fields you have created. When you enter a new set of filter conditions, the name of the View on top changes to “Untitled View”. You can save all your filters as a new View so the next time you don’t have to enter them all over again the next time.


The Default Views Cheat Sheet

View

What it shows

My Open and Pending Tickets

All tickets assigned to you whose status is either “Open” or “Pending”

Urgent and High Priority Tickets

All tickets in your help desk with Priority marked as “High” or “Urgent”

Open Tickets in My Groups

All tickets in groups you are a member of, with status “Open”

My Overdue Tickets

All tickets assigned to you that were due before Today

New & My Open Tickets

All tickets assigned to you with Status Open, and all Unassigned tickets in your help desk

All Tickets

All tickets in your help desk

Tickets I’m Monitoring

All tickets that you are monitoring (may be assigned to anyone)

Spam

All tickets marked as Spam

Trash

All tickets that have been deleted from your help desk

Please select attachment for an image walk through below: