02 Tickets
Even as you are working on a ticket, you might want to change its status, re-categorize it, assign it to someone else, and generally update its properties....
Tue, 16 Apr, 2013 at 9:04 AM
Sometimes, while working on a ticket, agents need to know additional information about the requestor, such as the company they are from and their contact de...
Wed, 31 Dec, 2014 at 4:24 AM
In most help desks, a ticket can be in one of four statuses: Open, Pending, Resolved or Closed. When a ticket needs any action from you and your agents, ...
Wed, 31 Dec, 2014 at 4:25 AM
Often your agents will need to perform a series of tasks, such as reproduce an error within 24 hours, or download issue logs, before they can resolve and cl...
Tue, 16 Apr, 2013 at 9:11 AM
There are a lot of times when you need a quick snapshot of all the activity that has been happening on a ticket. For example, if a ticket that has been doin...
Sun, 20 Apr, 2014 at 10:15 PM