One of the main reasons you would want to keep track of the time spent in each ticket is to generatetime sheets and invoice your clients. With Freshdesk, you can generate and analyze time-spent reports by customers, groups of customers, and even your agents, to understand who is spending how much time in your team, and which clients are drawing the most attention. You can even compare the Billable Vs. Non Billable time spent for each client.
Quick Guide to generating timesheet reports
Go to the Reports tab and choose Timesheet Reports
Choose the Agents and Customers that you want to generate this report for from the available filters on the right
Select whether you want to generate the report by billable or non-billable time spent.
To include both types of entries, leave this filter blankSelect the time period for this timesheet based on the available options, or enter the specific date range for this report
The new timesheet report is generated automatically
Click on “Export to CSV” to download this timesheet report
Freshdesk also makes it easy for you to invoice your clients from the same tools like Harvest, FreshBooks and FetchFlow that you use to invoice them for the other services you render.
Please select attachment for an image walk through below:
